HELP + FAQ’S

Upon signing up with Datalife you will have received a Welcome Pack, which contains helpful information as well as all of our customer care phone numbers. Your current provider will send you a final invoice (due to current providers terms you may be eligible for a credit for payments made in advance).Datalife invoices your company either on the 1st of the month which will include the pro-rata period which is explained in detail in the Welcome Pack.

CSG stands for Customer Service Guarantee. The CSG is a performance standard created by the Australian Communications and Media Authority (ACMA). This standard can provide financial compensation to customers who are affected by delays in service connections and fault repairs. It also covers missed appointments. However, some exemptions do apply.

Datalife uses the Telstra Network for all our PSTN & ISDN (landline) services throughout Australia. It is one of the most reliable networks in Australia.

As a Datalife customer, Telstra are not responsible for the service we provide to you. Datalife manages all your invoices, services and accounts. Any issues you have are Datalife concern and as such should be directed to Datalife Customer Care.

No, as you are a Datalife customer, your monthly bill will be a Datalife Invoice. We are a wholesaler of Telstra, so in other words we resell Telstra services. This means we only use Telstra’s Network to deliver our cost effective plans to you.

You will receive your first bill with Datalife in the first week of the following month after signing up with datalife.

Our Customer Care team is made up of Customer Care Managers. Each member in our Customer Care team is trained to be able to assist you on any query whether it is a billing or service query. Our team can be contacted via email on support@datalife.net.au anytime, Or alternatively calling 1300 923 880 during office hours.

If you wish to change your plan for any reason please contact our customer support team on support@datalife.net.au and our friendly staff will be more than happy to accommodate your needs.

Yes, please click here to download our Understanding Your Bill document.

Yes, please click here to download our Spend Management Tools and Assistance document.

Yes, please click here to download our Security Tools document.

Yes, please click here to download our Usage Information document.